I would not say that a person has to be computer savvy to succeed in an online classroom. All you need are very basic computer skills, such as the ability to compose a Word document. The only software that a typical distance learner needs to know how to use is the Microsoft Office suite. I also took a graphic design course that required me to purchase Adobe Photoshop and Design Illustrator, but that isn’t typical for all majors.
Problems with technology has not been an issue for me, but Southern New Hampshire University provides a link to technical help that students can access 24 hours a day just in case. My school also posts technology updates on Facebook when there are issues with our user interface, which is called Blackboard. Generally, if Blackboard is going to be down for maintenance, we know about it several days beforehand so that we can plan ahead to deal with the inconvenience. And if it does go down unexpectedly, the teachers know what is going on and are understanding of the dilemma.